Frequently Asked Questions
1. Why does my pet have to stay so long for grooming?
This is one of our most frequently asked questions. All pets scheduled for grooming spend the morning hours going through steps 1&2 of the grooming process. After your pet is dried, they will enjoy a brief rest that includes a walk outside, a bowl of water, and a comfortable air conditioned compartment. The afternoon hours are spent going through the 3rd and final step. Once the 3rd step has been completed, Your pets groomer will call you when your pet is ready for pick up.
What if I am unable to drop off my pet between 8-8:30 a.m. or unable to pick up after 2 p.m.?
We are able to accommodate most schedule conflicts if we know about them ahead of time. If you need a different drop off time, or need to pick up your pet early, we recommend that these arrangements be made at the time of scheduling to ensure your needs will be met.
Why can’t I stay with my pet during grooming?
When your pet is being groomed, the groomer is attempting to build a bond of friendship and trust with your pet. This bond must be present in order to provide the best possible service to you and your pet. This can be extremely difficult to achieve with you present. A visit to a loving groomer builds socialization and confidence in your pet, and for these reasons, we do not recommend you being present during the grooming process.
Why does it cost so much to have my pet groomed?
Here at Haiku, we use only top quality veterinarian recommended shampoos and conditioners, allowing your pet to receive optimal results. Our haircuts are performed with equipment that requires monthly maintenance to ensure precision cutting and less skin irritation. We go the extra mile to ensure no cross contamination by thoroughly disinfecting our cages and equipment. Our groomers possess extensive animal care backgrounds in addition to a high level of grooming experience, helping to ensure your pets visit to Haiku is a safe and happy one. After careful consideration to all of these things, in addition to the utility use and supplies, we feel we offer competitive prices and are confident you will feel the same.
My friend recommended you for grooming. We have the same size dog. Why does it cost more for my pet to be groomed than my friends?
Each pet is evaluated separately for grooming. While we may start with a base price for your dog’s size, special needs may cause your dog’s grooming price to go up. Such needs could include teeth brushing and scaling, the condition of your dogs hair, or the type of grooming you request. If your pet has a severe health condition, is debilitated, or in their senior years, this could also cause your charge to be slightly higher due to the extra time and hands involved.
What kind of dryers do you use? Are animals left alone under dryers?
Here at Haiku, all pets are hand dried. We do offer cage drying for those pets who just do not prefer the blow dryer. However, all cages are in the room with the groomer, so animals are NEVER left alone under dryers. Your pets health, comfort and happiness are top priority here, and we are well aware of the dangers involving heat and cage drying.